Information We Collect
Account Information
Name, phone number, email address, and profile picture when you register.
Payment Information
We do not store your card numbers, UPI IDs, or banking credentials. All payment processing is handled by Razorpay. We store only your wallet balance, transaction history, and Razorpay order/payment IDs for reconciliation.
Usage Data
Game registrations, session history, and platform interactions to improve our service.
How We Use Your Information
- To create and manage your account.
- To process wallet top-ups and game payments.
- To send transactional emails (payment confirmations, game reminders, refund notifications).
- To send OTP-based login verification via SMS.
- To improve platform features and resolve disputes.
Payment Data & Razorpay
Your payments are processed by Razorpay Software Private Limited. Razorpay collects and processes payment instrument details per their own Privacy Policy ↗. Kasa Kai receives only a transaction confirmation and an order ID — never your card or bank details.
Data Security
We use industry-standard security practices to protect your data:
HTTPS
All traffic encrypted in transit
JWT Auth
Stateless, signed tokens
Bcrypt
Passwords hashed, never plain
HMAC-SHA256
All payment callbacks verified
Data Retention
We retain your account and transaction data for as long as your account is active and for up to 5 years after account closure for financial compliance purposes.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at contact@kasakai.in. Note that deletion of payment records may be restricted by legal or regulatory requirements.
Contact
For privacy-related queries, contact contact@kasakai.in. We aim to respond within 2 business days.